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Not Just a Voice on the Other End of the Phone: How ellenor’s Clinical Admin Team Supports Patients and Families

Not Just a Voice on the Other End of the Phone: How ellenor’s Clinical Admin Team Supports Patients and Families

Press releases   •   Apr 29, 2021 15:37 BST

Ask the average person what a ‘dream day’ in their role is, and you might hear a lot of different responses. It’s unlikely, however, that any will be as heartfelt and humbling as that of Tracy Down’s. Tracy works at our hospice and supports patients with life-limiting illnesses and their families: both at home, and from our inpatient and outpatient wards at Northfleet.

ellenor given top marks for food standards ten years running

ellenor given top marks for food standards ten years running

Press releases   •   Mar 24, 2021 11:18 GMT

Here at ellenor we take our kitchen cleanliness very seriously. So, the catering team was overjoyed to receive the highest accolade from Food Safety and Hygiene inspectors – for the tenth year in a row.

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The Gate at the End of the Path: The Importance of Providing and Preparing for a Good Death

The Gate at the End of the Path: The Importance of Providing and Preparing for a Good Death

News   •   May 14, 2021 09:00 BST

“I see it as a gate that opens onto the last part of life’s journey”, says Angela Cooke, Practice Development Lead. “You’re going through a garden, walking along a path. You’re talking to somebody and admiring the flowers that they and their family have planted. You’re beside them to support them, should they trip.

Putting the care in care homes:  how ellenor helps provide personalised experiences for local residents

Putting the care in care homes: how ellenor helps provide personalised experiences for local residents

News   •   May 12, 2021 09:28 BST

We support patients with life-limited illnesses and their families within the Kent and Bexley communities. While we provide care from both inpatient and outpatient units in Northfleet – in addition to a range of wellbeing services – the majority of our work takes place within the community. That’s both from the homes of our patients, as well as a number of local care homes, too.

Why Dying Matters: Putting Planning, Preparation and Patient Autonomy First

Why Dying Matters: Putting Planning, Preparation and Patient Autonomy First

News   •   May 11, 2021 13:15 BST

As one of our team of four doctors, Dr Sheraz Majeed’s role is more than a clinical one. In line with our ethos of ‘holistic care’, which pledges to treat the patient and their family, rather than the illness alone, Dr Majeed’s chief responsibility is to understand the individual needs of the patient.

ellenor: Empowering People to Look After their Loved Ones as effectively as possible

ellenor: Empowering People to Look After their Loved Ones as effectively as possible

News   •   May 11, 2021 09:50 BST

While we provide direct expert support to those who need it, a key part of our holistic approach is to ensure that family carers are able to support those they love as effectively as possible. Sue Marshall, who has been part of our team for 20 years, has a passion for this aspect of ellenor’s care, borne out of her experience on both a professional and a personal level.