ellenor, the Kent based charity is delighted to announce that it has been awarded (October 2017) an ‘Outstanding’ rating from the Care Quality Commission (CQC).
Inspectors said that ellenor, the only charitable service in the county to provide end-of-life, cancer and respite care to people of all ages in the hospice or in the comfort of their own home was outstanding for its caring and responsive services and that patients said “staff relationships were valued and they went ‘the extra mile’ when providing care and support”.
They also highlighted that “the service provided outstanding end of life care where children and adults were enabled to experience a comfortable, dignified and pain-free death in the place of their choice when possible”.
Claire Cardy, Chief Executive for ellenor says: “We are delighted to have received this ‘Outstanding’ rating from the CQC, the highest that the regulator can award. This is testament to the dedication of our fantastic team of expert staff and volunteers. We regularly receive positive feedback from our patients and their families, but it’s a huge accolade to have the quality of care and compassion recognised by this inspection too. Our ethos is always to provide the best quality personalised care and support and enable families to make the most of the time they have together.”
For over 30 years ellenor has served the communities of North and West Kent – in their place ofchoice – 24 hours a day, 365 days of the year.
Our aim is to provide the bestpersonalised care, by providing our expertise to ensure that families facing terminalillness get the right support in the best place possible, enabling them to make the most of the time they have.
The CQC is the independent regulator of health and adult social care services across the public, private and independent sectors. The Inspectors assessed patients’ personal care records and talked to patients, carers, family members and staff as well as measuring performance against five essential standards of quality; that is safe, effective, caring, responsive and well-led.