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ellenor provides training to ambulance crews to reduce A&E admissions

News   •   Jun 17, 2016 13:09 BST

With an eye on improving end-of-life care for everyone in the local community, ellenor is running training sessions for ambulance crew members to help them identify when a patient is dying.

ellenor is the only charity in Kent that provides hospice care for people of all ages – babies, children and adults - and their families. This includes pain and symptom relief, end of life care, respite, bereavement support and emotional and spiritual care.

People who are dying can sometimes, having reached a crisis point, find themselves being transferred to an A&E department – particularly if they are not currently under the care of a hospice. However, it would very often be more appropriate for them to receive specialist palliative care.

“Access to specialist palliative care support has been shown to be effective at reducing A&E attendance,” says Linda Coffey, Head of Adult Community Services at ellenor.

The primary responders to patients in such a crisis situation are the ambulance service – so ellenor has been working closely with teams from South East Coast Ambulance Service (SECAmb) to help them to identify when a patient is dying.

Linda Coffey, along with Dawn Dark, Triage Nurse at ellenor have run a number of evening training sessions for SECAmb staff.The sessions covered the services provided by ellenor, symptom control, palliative care emergencies and identification of dying. The ambulance crew were also encouraged to ‘pick up the phone’ for advice.

Staff who attended stated they now felt more confident in dealing with end-of-life care and would now call ellenor for advice and support.Discussions around recognition of dying were felt to be very helpful, as was the knowledge that advice for patients not known to ellenor could still be sought.

“We’ve noticed that, since the training courses have taken place, there’s been an increase in calls and admission requests from crews, all of which have been appropriate and have supported patient choice at the end of life,” says Linda.

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